Support Cases - Updates
Support cases - Would like to see updates posted from support, such as
Date, Time, Who is working on it , maybe an internal priority and estimate on when it would be completed,
any type of comments, If it had to be turned over to development, last updated/reviewed on etc...
to help keep us in the loop - kind of like a journal
The only indication the users see is the status - IN-PROGRESS, WAITING FOR CUSTOMER etc...
I would like to see a more information as stated from my original submission. A journal of the date time someone worked on it, comments that they have. etc...
On some requests I went for days, and had to send a followup email to as what was happening. If there were a journal I might have known whats was going on.
8/2/2016 12:12 PM 1
This should be coupled with this idea: Resource Center Cases Should Be Searchable - https://synergexresourcecenter.force.com/apex/SiteIdea?id=08732000000CxOjAAK
9/22/2016 6:56 PM 0
- Resource Center Cases Comments Should Include Date Information (https://synergexresourcecenter.force.com/apex/SiteIdea?id=08732000000Tf4dAAC)
- Resource Center Cases Should Include Initial Report Date (https://synergexresourcecenter.force.com/SiteIdea?id=08732000000PSq6AAG)
5/23/2017 5:12 PM 0
8/9/2017 3:04 PM 0
12/17/2019 5:01 PM 0
> I would like to again voice my support (beyond a simple like/vote) for such a feature, having the ability to have the rich email chains included as part of the Resource Center Case is a killer feature for us.
Was asked for again here: https://synergexresourcecenter.force.com/SiteIdea?id=0870d000000fyHsAAI
8/27/2020 10:16 PM 0
3/26/2021 1:58 PM 1