Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.

Many times a case is opened as a question asking for clarification on functionality/behavior of Synergy/DE.

Support is very good about getting an answer to "move forward", however each one of these cases indicates that documentation should be updated to reflect this answer.

Because the Case is resolved from a Support perspective they need the ability to Close it. This is also true for a short term customer standpoint. (Giving a fish)

However from other customers (or long term customer) standpoint this issue is not truly resolved until the documentation has been updated and is publicly available. (Teaching how to Fish)

We need some way to track these cases within the system once it lands with documentation, based on the tools for transparency we have today the best I can come up with is having a close status of "Closed - Pending Documentation Update". Then these types of cases can be more easily filtered when we are looking for fixes.